Counter check-in Passengers are required to check in at the counters 30 minutes before departure for counter check-in. Passengers will be required to produce appropriate identification and Itinerary Receipt and/or confirmation code at the check-in counter to generate a boarding pass.

Restriction on changes to travel dates after boarding pass has been issued Once a boarding pass has been issued for travel on public holidays, eve of public holidays, and weekends which fall before or after the public holiday, no subsequent changes are allowed.

Check-in baggage Each Passenger is entitled to check-in baggage of up to 20 kg. Passengers can check in their baggage at the respective baggage drop-off counters after completing check-in and obtaining their boarding pass. Passengers are required to have their boarding pass and passports presented at the baggage drop-off counters. Baggage drop-off is available up to 30 minutes before departure timing.

The Carrier is not responsible for any damage to check-in baggage that is sustained while the check-in baggage is being handled by third parties, such as the terminal operators.

No Show Charges Failure to check in on time or failure to travel by the time of your departure will result in total forfeiture of the Ticket price (including Singapore Departure Fee and Surcharge).

Passenger responsibility to bring valid travel documentation The Passenger agrees to be responsible for his or her own travel documentation, including but not limited to ensuring that his or her passport is valid for at least six (6) months and (1) day, and that he or she holds a valid visa and/or permit to enter, remain in, and/or leave any country from, through or to which the Passenger is travelling.

Should the Passenger be denied entry to or exit from any country as a result of the Passenger’s failure to hold valid and/or complete travel documentation, the Carrier is under no obligation to refund any Ticket price and the Passenger is to be responsible for the costs of returning to the previous port from which the Passenger originated.

The Passenger hereby undertakes to fully indemnify the Carrier for any liability and/or expenses arising out of or in connection with the Passenger’s failure to hold valid and/or complete travel documentation, the total amount of which is to be fully settled on first demand by the Carrier.