Do i need an International Passport and Visa to enter Bintan?

• International passports are needed for exit out of Singapore and entry into Bintan. Bintan is essentially part of Indonesia and considered an international port of call, where immigration clearance and approval is necessary. Indonesia has different visa requirements for different countries. Please check with your travel agent or or the respective Indonesian embassy in your country regarding entry visas to Indonesia. In addition, please ensure that your passport is valid for a minimum of six months (estimate equal or more than 186 days) at the time of travel. All passengers holding Temporary Passport MUST obtain valid Visa into Indonesia or approval letter by Immigration Authority at Indonesia Embassy
  For more information about visa requirements, please click here.

Where is Tanah Merah Ferry Terminal?

• 50 Tanah Merah Ferry Road, Singapore 498833

How are Parking Charges like at Tanah Merah Ferry Terminal?

• For parking rates, please check with SCC website. Should you require further clarification, kindly contact Terminal Information Counter at 6513 2100.

How ling is the journey from Tanah Merah Ferry Terminal to Bintan Resorts? Is there a Time Difference?

• The ferry ride from Tanah Merah Ferry Terminal to Bintan Resorts will take approximately 1 hour 10 minutes. Bintan is one hour behind Singapore time.

Is it safe to travel during my Pregnancy?

• Ladies who are 28 weeks pregnant or more from time of travel, a medical certification on fitness for travel must be presented during check-in. All pregnant passengers are required to sign an indemnity form at our counter.
• Passenger is advised to check on personal health insurance policy coverage or purchase additional travel medical insurance from insurance companies prior to departure.

Is the terminal & ferry accessible for wheelchair passenger?

• There are limited number of wheelchairs at the terminal and request is subject to availability only. Prior notice must be given to BRF for passengers on wheelchair.
• Wheelchair is only accessible from terminal to pontoon. For the interest of passengers’ safety, wheelchair passenger who is unable to walk unaided, he/she must be accompanied by an able-bodied travel companion to assist on his/her embarkation & disembarkation.

What is the luggage allowance given per passenger?

• Please check the luggage information with SCC website.

Can i send unaccompanied baggage from Singapore-Bintan or Bintan- Singapore?

• For security, baggage checked-in must be tagged to passengers travelling on same trip. At what time must i Check-In for the Ferry? -Passengers are advised to check-in with their passports and a copy of confirmed itinerary and collect boarding passes at least one and a half hours before ferry departure time at respective Terminals in:

1. Singapore at Tanah Merah Ferry Terminal (TMFT) BRF check-in counter at #01-21 OR
2. Bintan, Indonesia at Bendar Bentan Telani (BBT) Ticketing Office.

• Even if you hold a confirmed reservation, you may be denied boarding and your seat may be given to other passengers if you do not check-in latest 40 minutes before ferry departure time.
• Passengers who choose to travel on a turnaround timing schedule are to ensure that sufficient time is given for clearance for the returning trip. BRF will not be liable if the passenger fails to board the ferry in time due to immigration or other reasons.